Shipping Policy

Turnaround

All orders are shipped within 3 business days. Monday - Friday 8am - 5pm.

Courriers

We use the following carriers to deliver our orders:

Australia Post and/or Sendle depending on destination +costs

Order Tracking

We will update your order with the tracking information. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email hello@petitkiddo.com.au to request a refund and we will assign you a tracking #.
2. Mail your returned item to:

    Petit Kiddo PtyLtd - PO Box7032
    Bondi Beach 
    NSW 2026 Australia
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been used will not be accepted for return or exchange. 

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.